Kansas City,
14:52 PM

Urgent Care Hours Change

Telehealth Begins

Telehealth Begins

Children's Mercy Urgent Care centers will return to regular hours of operation effective Monday, June 1 with a combination of telehealth and in-person visits available.

Hours will be:

  • Weekdays: Noon – 10 p.m.
    • Telehealth: Noon – 8:30 p.m.
    • In-person: 4 – 10 p.m.
  • Weekends: 10 a.m. - 8 p.m.
    • In-person only

All patients are encouraged to utilize Save My Spot at childrensmercy.org/urgentcare or on the Children's Mercy app to request a telehealth or in-person visit. Save My Spot is an online system implemented a few years ago that allows families to go online and select a location and time that works for them to come in to eliminate the need to wait in the waiting room. The system also allows families to receive text reminders and updates about the status of their visit.

With the addition of telehealth offerings, the only change to Save My Spot is the addition of the Visit Type field on the form. This is where the user can select “Telehealth” or “In-person.”

“If a telehealth visit is selected, a nurse will make a call to the family to ask some initial questions and make sure that telehealth will work for the visit,” said Jennifer Johnson, MD, Director, Division of Urgent Care. “If it is determined telehealth will work, the family will be transferred to an admissions rep for registration and consent. Once this step has been completed, the family will receive a link from the provider at the time designated for their visit. If during the call it is determined a telehealth visit will not work, the admissions rep will schedule the patient for an in-person visit.”

If the family selects an in-person visit, they will receive confirmation and then will receive text or email reminders as their visit time approaches based on their selected preferences.

In addition to utilizing telehealth, to ensure the health and safety of our patients and families, we have implemented other changes in our urgent care centers. These changes include screenings for all patients and staff upon entrance, universal masking and practicing social distancing.


Learn more about these changes in a short video here.